Cafe Cartel Systems

Brewed Expressions, Brewing Success

Small towns are known for their institutions as much as they themselves are an American institution. In that respect Brewed Expressions in Van Wert Ohio is very much a town institution. Brewed Expressions has become so much of a vital staple in Van Wert that they’re already expanding operations a little over a year after opening for business. While the original Brewed Expressions is a drive thru in June they will be opening the first Brewed Expressions Café.

Brewed Expressions

Source: facebook.com

Brewed expressions can only be described as a unique and adorable coffee “hut” and the people of Van Wert have definitely come to see it that way. Opened in January 2014, Brewed Expressions offers gourmet, handmade lattes, gourmet frappes, brewed coffee, homemade baked goods, breakfast, and much more. Not a coffee lover? There’s something for you too! View the online menu or call for details!

And the reviews you can find on Yelp and Trip Advisor of Brewed Expressions reflect that statement perfectly.

“Affordable coffee, good selection, friendly fast staff!!! She even threw away our crappy undrinkable mochas we got down the street at McD,” says Dana D. on Yelp.

Brewed Expressions Yelp

Source: yelp.com

“This is the only place left in Van Wert that makes lattes, espressos, fancy coffees. They also sell locally made cookies from Flour loves Sugar. Right on 127 beside the Shell gas station. Very good,” Wanderer Ohio adds on Trip Advisor.

Brewed Expressions Trip Advisor

Source: tripadvisor.com

A coffee shop needs more than great coffee to be a smash hit however, it needs a great point of sale system to further enhance the customer experience. Brewed Expressions found it’s point of sale solution with Café Cartel Systems.

In fact Brewed Expressions feels the same about CCS as it’s customers and reviewers feel about it. They’ve been so impressed with CCS’ software and service that they’ve recommended the point of sale leader to other cafés in the area.

Clearly Brewed Expressions is brewing it’s own success with the help of CCS point of sale.

However, in spite of this success a tragedy has struck Brewed Expressions and their family. A barista by the name of Fawn was recently diagnosed with a brain tumor. To learn more or help out go to gofundme.com.

Best Coffee Shop Point of Sale

 brewery-pos

Baltimore Businesses Shouldering the Burden of Riot Aftershocks

It’s never the offending party who pays the price when peaceful protests morph into violent riots, it’s the people who are made to suffer when tensions escalate. The people of Baltimore found this out the hard way last week when some of the peaceful protests surrounding the death of Freddie Gray while he was being held in police custody turned violent. To make matters worse in many cases, it’s the innocent, small, and local business owners who are suffering from the effects of the riots the most.

Baltimore Businesses

Source: usnews.com

For example Richard Sung Kang, owner of the west Baltimore bar and liquor store Oxford Tavern, watched as his American dream came cascading down around him in an array of broken glass. The Tavern was hit by looters over the course of the riots and fortunately wasn’t torched like a nearby CVS Pharmacy, but it’s doors and windows were broken and cash and inventory was stolen, leaving the shelves empty. Now like many other small business owners in similar situations Kang faces the decision of whether or not to reopen most likely at the cost of more debt and significantly higher insurance premiums.

In some instances however Kang and Oxford Tavern got off lucky compared to other businesses. Specifically Café Cartel client, Sky Hookah Lounge (located at 537 McElderry Street in Baltimore) was shooting to open at the end of April or the beginning of May, but the lounge was ransacked by looters forcing them to delay the opening even further. Adding insult to injury the owners are stuck paying rent while they work to repair their business and get it re-ready to open. They even had to delay the training of their new point of sale system since the beginning of the riots. Hoping to get some good news out of the situation the owners have been combing over security footage to see if they can discover the perpetrators.

Things have been a little better for large corporations operating in Baltimore than for the small business owners. CVS Health Corp in particular has already expressed its plans to rebuild the burned out store. Spokeswoman Carolyn Castel said, “We have a long history of serving inner-city communities and we remain committed to serving our patients and customers in Baltimore.” The company doesn’t yet have an estimate on the damage done, but the fact that they are already committed to re-opening is a positive for the Baltimore community.

Roughly 200 small business on the other hand were unable to open the day after the riots according to Maryland Governor Larry Hogan and many might not ever recover to the point of reopening their businesses.

Baltimore Business Riots

Source: bizjournals.com

Historically cities hit by riots in the 1960s such as Newark, Washington D.C., and Detroit have taken decades to recover.  Which means that it will take in spite of all the suffering inflicted by the riots Baltimore business owners, both big and small, must come together they will surely be able shoulder the burden of all the riot aftershocks.

Best Retail Point of Sale

Liquor Store

Han Dynasty Joins Cafe Cartel Family

Han Dynasty is a Chinese restaurant that specializes in Szechuan style Chinese cuisine and has locations in Pennsylvania, New Jersey, and New York. Han Dynasty prides itself on serving not only the finest, but the most authentic Szechuan style Chinese cuisine on the East coast. Spice is the name of their game and their goal is to satisfy their customers with thoughtfully prepared dishes paired with our unique spice levels. So whether it be the broad range of spice levels, friendly atmosphere, or exuberant service staff, we guarantee that you’ll be coming back for more. Along with fine cuisine they feature a full service bar that features a great selection of craft beers, fine wine, spirits, and signature cocktails. For many reasons point of sale service’s aren’t always a piece of cake for authentic chinese restaurants like Han Dynasty; which is why when Han Chiang, owner of the vast Han Dynasty restaurant empire, needed to update the point of sale service in his restaurants he turned to Cafe Cartel Systems.

RR_HanDynasty_013014

Source: southphillyreview.com

As detailed in multiple articles a couple weeks ago CCS is the best point of sale solution available on the market for Chinese restaurants. Much like the people who consume it, Chinese Restaurants come in many shapes and sizes. They can have different services depending on their business model such as fast food, take-out and delivery, or gourmet cuisine. There are also many types of Chinese food such as Szechuan, Cantonese, and Hunan, among others.

CCS Chinese Restaurant POS solution caters to your restaurant no matter the size of your menu or if you need it in a different language.  We’ve put the pieces together to create a comprehensive delivery and restaurant management program.

Chinese Menu's in Point of Sale

For example CCS makes it simple to toggle between languages on your menu with an easily accessible alt language button built right in to the POS software and supports languages such as: Arabic, Chinese, Farsi, and Russian, among others. Ordered items will be displayed with both the English name and the name of the alternate language you select, all while supporting up to three languages at the same time. You can also select the seat number for each item ordered making it even easier to keep track of which customer ordered which item when the server returns to deliver the food. CCS really does make setting up multiple languages in your POS software a breeze.

You can even see handy instructional video to help you install Chinese as a language in your system here.

For additional information on CCS’ Chinese Restaurant POS solutions see the following for training, videos, support, and testimonials.

Best Chinese Restaurant POS

Chinese Restaurant

Choose CCS to Replace the Discontinued Microsoft RMS

Technology is constantly updating and evolving to create newer editions with more advanced features to help bring society even further into the modern age. With the advancement of software however, also comes the elimination of programs that used to be at the peak of their respective fields. Phones often come to mind as pieces of technology that are phased out just a couple short years after being introduced and while it doesn’t come as a surprise to anyone involved with the industry point of sale software is not immune to these updates either. The industry has even recently seen it’s latest casualty, in that Microsoft RMS is end of life and will end sales and mainstream support in July 2016.

Microsoft RMS

Source: barcodesinc.com

There has been a few conflicting reports regarding the future of Microsoft RMS, but it’s now official that the product will be discontinued. For more information on the exact dates and other specifics check out the microsoft website here: support.microsoft.com. You can also find more information about the specific lifecycle terms here: support.microsoft.com.

As a result of Microsoft discontinuing RMS any product enhancements, updates, or fixes will only be an option for owners who maintain a paid annual maintenance agreement with Microsoft, which will lead to substantial costs for a product that will no longer be a priority at Microsoft.

With this in mind the only course of action that makes sense for both, existing business owners who currently use Microsoft RMS and prospective owners who are looking for the right point of sale solution for their blossoming business is to seek out other point of sale solutions, such as Cafe Cartel Systems.

CCS Microsoft RMS

Source: totallytobacco.com

CCS is a point of sale company that provides both hardware and software solutions to fit the needs of any business. With solutions ranging from restaurant point of sale, to retail and consignment point of sale, to point of sale for dispensaries and vape shops, to grocery store point of sale, to many more, CCS more than likely has a point of sale solution for your business.

With over 10 years of industry experience and thousands of installations worldwide during that time CCS is ideally suited to provide solutions for any business looking to switch from Microsoft RMS. By providing a customizable system and a team of network specialists across the US and Canada CCS is ready to help create a point of sale solution for your business today.

Request a quote here cafecartel.com and visit youtube.com to learn more.

Best Restaurant Point of Sale

Liquor Store

Get Your Head out of the Clouds: The Real Cost of Cloud Based POS

Cloud based point of sale (POS) systems are becoming increasingly popular amongst small business owners all over the world, but are they really the best option for your business both financially and with the features they provide?

The answer to that question is a resounding no. Despite a few obvious up-front advantages which are used to get customers in the door, more often than not cloud based POS systems do not provide as much of an advantage as their providers would lead you to believe.

For example with a cloud based POS system you will be able to manage your business on the move, possibly incur lower upfront costs, get instantaneous updates to your POS software, you won’t have to directly deal with ensuring your data is secure, and you’ll even be able to give your employees access to the software outside of work. However in this case the cost simply outweighs the benefits.

Cloud Based POS Pricing Data

As you can see the purple chart represents typical pricing for cloud based tablet POS system and the green represents a CCS hardware based POS solution. With the cloud based tablet system you will incur lower upfront costs because the cost is more spread out over the course of the year; with CCS you will pay more upfront, but substantially less as the year goes on. Ultimately leading to a lower overall first year expense if you chose to use a CCS POS solution instead of a cloud based system. That doesn’t even mention the 3 year warranty on equipment that comes standard with your CCS solution compared to the 1 year warranty you’ll get with most cloud based solutions.

With that pricing information in mind here are a few more cons to using a cloud based POS system in your business.

Monthly Leasing Fees

With a cloud based POS system you will be paying a monthly leasing fee for the duration of time that you are using the system. If you would have went with the CCS option you’d own it by now. No more annual renewal fees. No more feeling trapped.

Be Sure to Budget for Annual Updates

With a cloud based POS system comes automatic annual updates, which in theory sound awesome. That is until you realize that with the latest and greatest version of your software comes unforeseen higher costs. The costs coupled with the fact that you have to update your software at a time that is convenient for your provider, but not necessarily your business can make these updates more trouble than they’re worth.

Internet Dependent?

With a cloud based system if the internet goes down so does your POS system. Now tethering such an integral part of your business to the internet, which can go down, is a risk some companies will make that even more difficult by blaming any issues that they have on the internet your internet service provider.


Now that you have all the facts, it will be that much easier to get your head out of the clouds and switch to a CCS POS solution. Request a quote today.

Best Restaurant POS

Food Truck POS

Point of Sale and Chinese Menu’s

Thanks in large part to today’s global economy many businesses need multi-language support from their point of sale system whether it’s due to location, clientele, or just stems from the want to grow internationally, multi-language support from a point of sale system is no longer an option, it’s a necessity for businesses worldwide. With many international clients Cafe Cartel Systems is perfectly positioned to help you with multi-language support for your point of sale system.

Chinese Menu's in Point of Sale

CCS makes it simple to toggle between languages on your menu with an easily accessible alt language button built right in to the POS software and supports languages such as: Arabic, Chinese, Farsi, and Russian, among others. Ordered items will be displayed with both the English name and the name of the alternate language you select, all while supporting up to three languages at the same time. You can also select the seat number for each item ordered making it even easier to keep track of which customer ordered which item when the server returns to deliver the food. CCS really does make setting up multiple languages in your POS software a breeze.

Chinese Menu Seat Options

See this handy instructional video on how to set up Chinese in your system today.

Best Chinese Restaurant POS

Chinese Restaurant

How CRM Data Can Improve Your Food Truck’s Loyalty Program

The food truck business has been booming in recent years and a large part of that boom is due to effective marketing through social media platforms like, Facebook, Twitter, and Instagram. In fact, Jon Favreau, the director of Iron Man, even directed and starred in a film about food trucks this year that was released to audience adoration and critical acclaim.


However, with every boom there must always come a bust. How can food trucks avoid the bust part of the equation you ask? By using the CRM data available in their POS software of course.

Food Trucks CRM

Source: greenteadesign.com

What is CRM?

Customer Relationship Management or CRM for short has become a hot marketing tool for business owners to keep track of their customers and more importantly their specific customer preferences.


Many small businesses use their CRM data to accomplish the big and small. Better customer insight has proven to enhance everything from marketing efforts, product development and even developing your in-store loyalty programs.

CRM Software and Point of Sale

With the value and knowledge that CRM data gives small business owners, point of sales systems, like cafe cartel, have begun integrating these tools into their software. Now CRM data is easier to access than ever before.

 

This will help you improve your profit margins by allowing you to get a better idea of what sells and what doesn’t and most importantly for businesses that are constantly on the move, foster customer relationships that help create brand loyalty. CRM functionality utilizes the latest technology to organize and sync customer profiles with sales, marketing, and customer service to help build a more positive customer experience. And all that is available right from your POS software. It doesn’t get much easier than that does it?

Here are some specific ways your food truck can use CRM data:

Marketing

With the marketing aspect of CRM data you can track your efforts and see which deals are the most popular and therefore generating the most new business for you. Keeping track of which coupons you send or leave in different areas coupled with CRM coupon tracking is an easy way to learn which of your promotions in the most popular and will allow you to cater the deals to your customer’s behavior.

E-Mail

You can easily manage your customer email list. This comes in handy when mailing out promo schedules and keeping your customers up to date with the travels of your food truck. With the loyalty program tool you can even import your contact lists through an external app or site you already use such as Constant Contact or Mail Chimp.

Customer Profiles

This tool enables you to build a database of your customers and keep track of their purchase habits to give you a better understanding of how to keep them coming back to the table for seconds. Through this tool you can track loyalty engagement, purchase history, and even demographics. All this will help you know how to appeal to your customers on a case by case basis.

  • You can create email lists and manage your text messaging campaigns (both of which are vital to the success of food trucks) based on customer profile information. You can even use sites such as Mobo Mix that help manage your mass text campaigns to export and import contacts.
  • Create new contacts easily by scanning your customer’s ID

Calendar

Manage appointments, locations, and check for patterns to better serve your customer base. You can also import and export your calendar to better stay up to date while on the go. This will come in handy as well when managing seasonal promos and comparing sales numbers.

Gift Cards

The CRM component of your POS software is also where you can view and manage a customer’s gift card uses and values. This information will give you valuable insight into the purchase habits of customers and inform you how effective your gift card program is or isn’t.

Loyalty Program

There is nothing more important to a food truck’s survival than customer loyalty and with all this CRM data creating a loyalty program is easier than ever before. These tools allow you to appeal to customer preferences in addition to scheduling special “happy hour” prices or promotions that are built right into the software. After all happy customers make happy food truck owners.

Clearly CRM data could be an invaluable tool for food truck owners. So if your food truck’s POS system doesn’t come with CRM data, it’s time upgrade to one of CCS’s food truck POS system today.